Customer remediation and periodic review at scale
Documents expire. Regulations change. Risk profiles shift. Dotfile identifies who needs review, triggers re-verification workflows in bulk, and collects updated records automatically.
Trusted by global compliance leaders
Find customers who need review
Regulations change. Documents expire. Customers move to high-risk jurisdictions. Custom Views let you filter your entire customer base by any criteria, surfacing records that need remediation instantly.
Trigger remediation workflows at scale
Build standardized remediation templates once, then apply them to entire customer cohorts with Bulk Actions. Launch AML re-screening, request updated UBO documentation, or trigger identity re-verification across cases simultaneously while your team reviews outcomes, not inputs.
Customers fix their own records
Communication Hub sends automated requests with Client Portal links where customers resubmit expired IDs, upload new certificates, or update form responses. When documents are rejected, customers get instant notifications with clear reasons and one-click resubmission.
Intelligent Customer Segmentation
Find who needs remediation in seconds.
Custom Views filter your entire customer base by any criteria. Create views, save them, share with your team, or run as recurring reports.
Bulk Remediation Orchestration
Apply workflows to multiple cases at once.
Select filtered cohorts and apply remediation templates in bulk. Automatically triggering AML re-screening, document requests, or identity re-verification cases.
Risk-Based Review Scheduling
Automate periodic re-verification based on risk.
Configure review periods by risk level, from annual reviews for high-risk entities to multi-year intervals for low-risk counterparties. Dotfile automatically computes review dates and flags cases due for remediation, triggering standardized workflows when review dates arrive.
Self-Service Document Collection
Customers update their own records.
Communication Hub sends templated requests with direct Client Portal links. Customers resubmit documents, update responses, or complete new checks.
Remediation triggers from every intelligence layer
Act on signals from monitoring, not manual reviews.
Company monitoring
Automatically flag customers for remediation when corporate registries show director changes, ownership shifts, or address updates across 50+ jurisdictions.
AML screening
Trigger enhanced re-verification when ongoing monitoring detects new sanctions hits, PEP status changes, or adverse media.
Document expiry
Auto-flag cases when identity documents, certificates of incorporation, or compliance records reach expiration dates.
Regulatory changes
Import customer lists impacted by new regulations via CSV and apply updated verification workflows instantly.
Risk profile changes
Monitor risk score evolution and identify customers requiring enhanced re-verification based on updated risk assessments.
Close compliance gaps without closing deals.
Identify who needs review
Filter your customer base by any criteria using Custom Views: expired documents, risk level changes, regulatory updates, or monitoring alerts.
Configure and launch
Build standardized remediation templates with conditional logic based on risk level. Apply them to entire cohorts in bulk with real time progress tracking.
Collect automatically
Communication Hub sends templated requests with Client Portal links where customers self-serve document uploads and form updates.
Review and close
Your team reviews only cases requiring judgment. Bulk approve cases that pass automated checks, with complete audit trails ready for regulatory evidence.
“The team at Dotfile has been incredbile responsive, going above and beyond to ensure the solution aligns with our unique needs.”
Laura Chaput
Head of Regulatory Compliance, Keyrock
“Dotfile gives us the compliance infrastructure to onboard enterprise clients and their end users across jurisdictions with the rigor our NYDFS trust company charter demands.”
Rohan Kohli
Chief Risk & Compliance Officer, Bastion
“As the business scaled, the platform scaled with us. Document collection is automated, periodic reviews run at scale, and every system connects directly to Dotfile. What used to be manual is just handled, and the team moves just as fast as we do.”
Yanna Golovetska
Head of Compliance, Mooncard
Remediation doesn't have to mean backlog
See how compliance teams use Dotfile to identify, trigger, and close re-verification workflows across thousands of customers at once.