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Customer Onboarding (KYC)

Customer Onboarding. High Pass Rates. Zero Compromise

Verify consumer identities with adaptive KYC flows that adjust to each risk profile in real time. Block synthetic identities and document forgery automatically. Keep legitimate customers moving through a white label experience that feels like your product.

Product illustration

Trusted by global compliance leaders

Bastion
Keyrock
Convera
Unzer
Spendesk
Flowdesk
Flow Traders
Bastion
Keyrock
Convera
Unzer
Spendesk
Flowdesk
Flow Traders

Catch fraud at the door.

AI analyzes 500+ forensic indicators to block synthetic identities, Gen AI forgeries, and document tampering before they reach your team.

Verify fast. Convert more.

Process 3,000+ document types from 195 countries in under 10 seconds. Adaptive flows match verification depth to risk level, so low risk profiles approve instantly and legitimate customers never drop off.

Certified and auditable.

eIDAS and PVID certified identity checks. Every decision and every outcome logged automatically for audit trails.

Choose your verification method. Choose your provider.

Choose your verification method. Choose your provider.

The right IDV check for every market and risk profile.

Select video verification with liveness detection for highest assurance or document upload for speed. Assign providers by country, risk level, or compliance requirement. Veriff, Onfido, Checkout.com, GBG, and more are available out of the box. Switch or add providers without changing your integration.

eKYC: Verify identities without documents

eKYC: Verify identities without documents

Database driven identity checks across 45+ countries.

Validate personal information directly against government registries and credit bureaus. No end user interaction, no document upload. Results return in under a second. Identity is confirmed against at least two independent data sources before approval. When sources disagree, your team can see exactly which field flagged the discrepancy.

Intelligent document analysis

Intelligent document analysis

AI that validates documents on upload.

When users submit proof of address or bank details, AI extracts data automatically, validating document age, matching extracted information against declarative data, and flagging inconsistencies. Documents that fail checks are rejected with specific reasons. Approved documents auto advance users to the next step without manual review.

White-label consumer experience

White-label consumer experience

Native flows that match your brand.

Fully customizable UI with your colors, logo, and domain. AI powered translation across six languages, adjustable to your terminology.

Best-in-class verification providers, one single integration

Switch providers without changing code.

Identity verification

Veriff, Onfido, Checkout.com for biometric liveness and document checks. GBG for database driven eKYC.

Fraud prevention

Trustfull for device intelligence detecting synthetic identities before they pass document checks.

AML screening

LSEG World-Check, ComplyAdvantage for sanctions, PEPs, adverse media on individual consumers.

Document forensics

AI analyzing 500+ fraud indicators including Gen AI forgeries, template reuse, pixel manipulation, metadata changes.

Global coverage

Support for 3,000+ document types across 195 countries with local compliance configurations.

How it works

Verify consumers at scale without manual reviews

1

Adaptive intake

Customer enters basic information via a white-labeled portal. Risk signals determine which additional steps appear, low-risk users see minimal fields, high-risk profiles trigger enhanced data collection.

2

Parallel verification

Identity verification, document analysis, device intelligence, and AML screening run simultaneously.

3

Smart decisioning

Low-risk profiles auto-approves. Medium-risk triggers conditional step-ups including additional documents, enhanced screening, and biometric checks. High-risk routes to manual review with investigation context pre-loaded.

4

Seamless recovery

Rejected documents trigger instant notifications with specific reasons and one-click resubmission. All customer interactions are logged automatically for audit trails. Save progress at any point, resume via email on any device.

Laura Chaput
The team at Dotfile has been incredbile responsive, going above and beyond to ensure the solution aligns with our unique needs.

Laura Chaput

Head of Regulatory Compliance, Keyrock

Rohan Kohli
Dotfile gives us the compliance infrastructure to onboard enterprise clients and their end users across jurisdictions with the rigor our NYDFS trust company charter demands.

Rohan Kohli

Chief Risk & Compliance Officer, Bastion

Yanna Golovetska
As the business scaled, the platform scaled with us. Document collection is automated, periodic reviews run at scale, and every system connects directly to Dotfile. What used to be manual is just handled, and the team moves just as fast as we do.

Yanna Golovetska

Head of Compliance, Mooncard

Ready to stop choosing between pass rates and security?

Maximize pass rates with instant verification, reduce drop-offs with adaptive flows, and stop fraud without stopping legitimate customers.

Book a demo