Case Management

Case management that scales global verification

Centralize verification workflows with full case visibility, shared context across teams, and complete audit trails for every approval.

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Trusted by global compliance leaders

Orchestrate verification with complete visibility.

See the full picture instantly

Custom views organize cases by risk, region, assignment, or any criteria that matters. Your team focuses on what needs action, not wading through noise.

Coordinate teams without confusion

Case notes, assignments, and activity logs keep everyone aligned. When multiple analysts weigh in, the full context is there. No Slack threads, no lost emails.

Approve with controls that enforce policy

Built-in approval gates ensure every case meets compliance requirements before finalization. Manual or automated, every checkpoint is tracked and every override is logged.

From intake to approval in four steps

Intake and routing

Cases arrive via API, client portal, or CSV import. Templates trigger the right checks automatically. Assignment rules route to the appropriate analyst based on risk, workload, or jurisdiction.

Investigation and collaboration

Analysts review checks, update ownership structures with the case graph, score risk, and coordinate through case notes. Activity logs capture every action: who did what, when, and why.

Approval and controls

Cases can't be approved until all controls are met: risk assessed, UBOs identified, checks complete. Every approval decision includes commentary that becomes part of the permanent record.

Communication and documentation

Notify clients when checks are rejected or additional information is needed. Generate PDF case reports with complete activity history for auditors. Export all documents in one click for local storage or regulatory submission.

Custom Views & Filtering

Organize cases by risk level, status, assignment, country, or custom properties

Create shared views for team consistency or private views for personal workflows

Mark favorites for one-click access to high-priority segments

Templates & Conditional Logic

Define which checks and controls run based on company type, jurisdiction, or risk profile

Automatic check activation when conditions are met, no manual configuration

Merge checks to avoid redundancy (combine Identity Verification + Document checks into single flow)

Dotfile Connector

Pre-installed and pre-connected to your workspace

Trigger recipes from any Dotfile webhook event (case status, check results, risk changes)

Access Dotfile’s full API to create, update, or retrieve data programmatically

Approval Flow & Controls

Approval Flows & Controls

Manual controls require analyst sign-off with optional commentary

Automated controls validate case data (risk set, UBOs identified, all checks approved)

Enforce control completion before approval, cases can’t advance until policy is met

Communication Hub

Send portal links, request documents, notify clients of rejections. All tracked in case history

Clients respond directly to emails. Messages are logged automatically

Configure automated reminders for pending checks (frequency, occurrence limits)

Activity Logs & Audit Trails

Complete chronological record of every action, status change, risk update, and approval

User attribution and timestamps for regulatory scrutiny

Risk override commentary preserved for audit justification

Complex Ownership Structures

Visualize multi-tier corporate hierarchies with the case graph. Edit structures, validate ownership totals, and identify indirect beneficial owners, with full audit history for regulatory reporting.

Distributed Team Coordination

Auto-assign cases by risk level, geographic expertise, or workload balance, or route manually when a case needs a specific analyst. Team members are notified when cases require review, clients respond, or status changes. Case notes and activity logs keep everyone aligned, with a full record of who reviewed what.

Automated Approval at Scale

Define controls that enforce policy (risk assessed, checks approved, UBOs identified). Low-risk cases that meet all criteria auto-approve, freeing analysts to focus on complex investigations that need human judgment.

Regulatory Audit Preparedness

When regulators request case history, generate PDF reports with complete activity logs, check results, risk assessments, and approval reasoning. Every decision is timestamped, attributed, and documented. No scrambling to reconstruct what happened.

Client Remediation & Communication

Notify clients directly from the case when checks are rejected or documents are needed. Responses are logged automatically. Configure automated reminders for pending checks. Every communication becomes part of the audit trail.